Changed
your mind?
Ask within 14 days and you get all of it back. That is the whole policy. The rest of this page explains what happens next and where your legal rights fit.
Full refund within 14 days
If you buy a Founding 25 place and decide within 14 days that it is not for you, email us and we will refund the full £79. You do not need to give a reason and you will not be talked out of it.
- Window
- 14 days from purchase
- Amount
- £79 — the full payment
- Deductions
- None
- How to ask
- hello@the916.com
There is no pro-rata calculation and nothing is withheld for what you have already accessed.
How to request one
Email hello@the916.com from the address you paid with, and say you would like a refund. That is enough — we can find the payment from your email address.
The refund goes back to the card or payment method you paid with, through Stripe. How long it takes to appear is down to your bank, and is usually a few working days.
What happens when a full refund is issued
- Your Collective membership ends.
- Your access is removed, including the private community.
- Your founding place is released, and becomes available to someone else.
Releasing the place is automatic. Removing community access is done by hand shortly afterwards, because the community runs on a third-party platform — so there may be a short gap between the refund and access ending.
After the 14 days
Once the 14-day window has passed we do not normally give change-of-mind refunds. The membership runs for 12 months from your payment date and then simply ends — there is no renewal to cancel and nothing further to pay.
If something has actually gone wrong — rather than you having changed your mind — write to us anyway. That is a different conversation and the next two sections cover it.
Your legal rights are not affected
Everything above is THE916's own voluntary policy. It sits on top of the rights you have under consumer law — it does not replace them, reduce them, or represent the limit of what you may be entitled to.
If your legal rights give you more than this policy does, your legal rights apply. If you think that is the case, tell us and we will look at it properly rather than pointing you at this page.
Where you live can affect what those rights are, because we sell internationally.
If THE916 stops delivering
If we materially stop providing the Collective before your paid 12 months are up, we will either provide a materially equivalent replacement or route you to it, or refund you for the unused part of your membership.
This is not the change-of-mind policy and the 14-day window does not apply to it.
Talk to a person
Refund requests, questions about this policy, or anything that has gone wrong: hello@the916.com.